Terms of Service

Rental lists, inquiries, and bookings

A rental list helps you organize the items you’re interested in. Adding items or sending an inquiry does not place an order, hold inventory, or reserve an event date. An automated acknowledgment confirms that we received your request.

Our team will confirm availability, pricing, and next steps. Review the quote or agreement for your order before accepting it. It sets out the applicable charges and any deposit or payment requirements.

Delivery, pickup, and returns

Tell us your event date, venue, quantities, and any delivery or setup requirements. Arrangements for delivery, pickup, shipping, and returns depend on the order and will be confirmed with you.

Follow the care and packing instructions supplied with your rental. Keep damp items separate and protect textiles from open flames, wax, and sharp objects. Contact us promptly if anything is missing or arrives damaged. Your rental agreement sets out the terms for changes, cancellations, late returns, and lost or damaged items.

Custom printing, linen care, and supplies

We’ll confirm the scope, materials, pricing, and timing for your request. For custom printing, check the artwork and specifications you approve and make sure you have permission to use any artwork, logos, or other materials you provide. Order-specific requirements will be included in the applicable quote or agreement.

Catalogue and website content

Photos and descriptions help you compare products. Colour and texture may look different depending on lighting and screen settings. Ask us to confirm colour, size, and finish if they are important to your order.

You may share links to public pages. Obtain permission from the relevant rights holder before using site photographs, logos, designs, or text commercially. Please use the website lawfully and keep its forms free of spam and misleading submissions.

Your rights and how to reach us

These terms preserve your rights under applicable law. For questions about the website or an order, email info@susanmurray.com or call 416-243-9284.